Virtual Medical Office Receptionist

Job Description

Din Neurology is hiring a dedicated, empathetic Virtual Medical Office Receptionist to provide remote administrative support, patient appointment scheduling, and patient customer care for our neurology clinics and telemedicine consultations. ### Responsibilities & Medical Support Tasks - Answer incoming patient phone calls, respond to patient portal messages, and schedule clinical appointments accurately. - Verify patient demographic information, medical insurance coverage, and prior authorization documentation before appointments. - Coordinate with attending neurologists and clinic nurses to relay urgent patient requests, test results, and prescription refill inquiries. - Enter patient medical histories, clinical notes, and physician orders into Electronic Health Record (EHR) systems conforming strictly to HIPAA privacy standards. - Follow up with patients regarding upcoming diagnostic tests (MRI, CT scans, EEG, blood work) and post-consultation follow-up appointments. - Manage appointment calendars, reduce patient no-shows through automated SMS reminders, and assist with billing inquiries. ### Candidate Qualifications & Skills - Bachelor’s degree in Healthcare Administration, Nursing, Biology, English, or related discipline. - 1+ year of prior experience in a medical office, clinic reception, hospital, or virtual healthcare assistant role. - Fluent English speaking skills with a compassionate, patient-first bedside manner and clear telephone voice. - High attention to detail, accuracy in medical documentation, and ability to handle confidential medical data discreetly. ### Package & Work Conditions - Monthly Salary: PKR 55,000 - PKR 90,000. - 100% Remote working position with quiet home office environment and high-speed internet requirement. - Health insurance support, annual performance bonuses, and comprehensive US healthcare workflow training provided.